Refund policy

Return & Refund Policy

Last Updated: September 17, 2026

At Vestora, we want you to have a smooth shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, you may contact us for a return, replacement, or refund, subject to the conditions below.

1. Return Eligibility

A return or replacement request may be accepted if:

The product is received damaged or defective.
You received the wrong product, size, color, or quantity.
The product is missing any part or accessory.
The product is unused and returned in its original condition with packaging, tags, and accessories intact.

Return requests should generally be submitted within 7 days of delivery.

2. Non-Returnable Items

Returns may not be accepted for:

Products that have been used, washed, damaged, or altered by the customer.
Products without original packaging, tags, or accessories.
Products damaged due to improper handling or misuse.
Products returned after the applicable return period.
Products specifically marked as non-returnable on the product page.

3. How to Request a Return

To request a return or replacement, please contact us at:

Email: sharmzoya4@gmail.com

Please provide:

Order number
Customer name
Contact number
Reason for return
Clear photos/videos of the product and packaging, where applicable

Our team will review your request and provide further instructions.

4. Refund Policy

Once the returned product is received and inspected, we will notify you whether the return or refund has been approved.

If approved, the refund will be processed through the applicable payment method.

The time taken for the refund to appear in your account may depend on your bank, payment provider, or payment gateway.

5. Replacement

If you receive a damaged, defective, or incorrect product, Vestora may offer a replacement subject to product availability.

If the same product is unavailable, an alternative resolution or refund may be offered.

6. Return Shipping

If the return is due to a damaged, defective, or incorrect product received from Vestora, we may provide appropriate return instructions.

For returns due to other reasons, applicable return or shipping charges may apply.

7. Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible and within 7 days of delivery.

Please provide clear photos or videos of the product and packaging so that we can review the issue.

8. Order Cancellation

Orders may be cancelled before shipment, subject to the order's processing status.

Once an order has been shipped, cancellation may not be possible.

9. Refund Delays

If your refund has been approved but has not yet appeared in your account, please allow additional processing time depending on your payment provider or bank.

If you still have not received the refund after the applicable processing period, please contact us.