Privacy policy

Privacy Policy

Last Updated: September 17, 2026

At Vestora, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit or make a purchase through our website.

1. Information We Collect

When you visit our website, create an order, or contact us, we may collect information such as:

Full name
Delivery and billing address
Phone number
Email address
Order and purchase details
Payment-related information
Information provided when contacting customer support

We may also automatically collect certain technical information, such as your IP address, browser type, device information, and website usage information.

2. How We Use Your Information

We may use your information to:

Process and fulfill your orders.
Arrange shipping and delivery.
Confirm and provide updates about your orders.
Process payments, returns, and refunds.
Provide customer support.
Improve our website, products, and services.
Prevent fraud, abuse, or unauthorized activity.
Send important service-related communications.
Send promotional or marketing communications where permitted.

3. Payment Information

Payments may be processed through secure third-party payment gateways.

Vestora generally does not store your complete debit card, credit card, or banking credentials on its own servers.

Payment information is handled according to the security practices and privacy policies of the applicable payment provider.

4. Sharing of Information

We may share necessary information with trusted service providers who help us operate our business, including:

Payment processors
Shipping and courier partners
Website and technology service providers
Customer support and communication providers
Analytics and advertising service providers, where applicable

We may also disclose information when required to comply with applicable laws, legal processes, or lawful government requests.

5. Cookies

The Vestora website may use cookies and similar technologies to:

Improve website functionality.
Remember preferences.
Understand website traffic and usage.
Improve our services.
Support relevant advertising and marketing activities.

You may control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Third-Party Services and Links

Our website may contain integrations or links to third-party websites and services.

These third parties may have their own privacy policies and terms. Vestora is not responsible for the privacy practices, content, or security of third-party websites or services.

8. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

9. Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information, including requesting access, correction, or deletion of certain information.

To make a privacy-related request, please contact us using the details provided below.

10. Data Retention

We may retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal obligations.